Common questions about licensing and machine activation.
I lost my license key. How do I recover it?
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Your license key was sent to the email address used during purchase. Search your inbox for
"LINUS-AI License" from
no-reply@linus-ai.com. If you can't find it,
visit our
customer portal
and log in with your purchase email to view all your keys. You can also contact
support@linus-ai.com
with your order number.
How do I transfer my license to a new machine?
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Run linus-ai --deactivate on your old machine to release the seat.
Then activate on the new machine using the web form above or via CLI.
If the old machine is no longer accessible, contact support — we can force-release
seats remotely with proof of ownership (order number + email).
What is machine binding and why does it exist?
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Machine binding ties a license seat to a specific hardware fingerprint to prevent
unauthorized sharing of license keys. The fingerprint is generated from a combination
of hardware identifiers and is never sent in plaintext. Community licenses are not
machine-bound. Professional and Team licenses respect the per-seat limit defined in
your plan.
Can I use one license key on multiple machines?
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Yes — up to the seat count for your plan. Professional includes 1 seat, Team includes
5 seats, and Enterprise is unlimited. Each seat can be transferred at any time by
deactivating the old machine. Volume purchases for additional seats are available
— contact
support@linus-ai.com.
Does activation require an internet connection?
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Initial activation requires a one-time connection to our license server.
After activation, LINUS-AI runs fully offline — no periodic check-ins, no telemetry.
For truly airgapped environments, contact us for offline activation tokens available
with Enterprise plans.
What happens when my annual subscription expires?
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Annual subscriptions include 12 months of updates and support. After expiry, the software
continues to work on the last licensed version — you simply won't receive new updates.
Perpetual licenses never expire and include 12 months of updates from the purchase date,
after which you keep the version you have indefinitely.